Chapter 4, “Effective Listening” -Appendix A: “Listening Profile” to prepare for this discussion.
Active listening can be challenging because of barriers that impede effective listening: anticipating, judging, and reacting emotionally.
- Of these three, identify the one with which you can most identify in your own listening habits.
- Give an example of a situation where you were limited by one of these barriers, and explain how that barrier influenced the outcome of the situation.
- Describe two ways that you could improve in your listening skills. How would these improvements impact your communication and speaking style?